Why Pause? Humans are reaction machines. It’s easy to lose sight of what matters and react without thinking. Intractable conflicts are...

Why Zoom In? Conventional negotiating focuses on the positions of each side, which is what the other side says they want and the concrete...

Why Zoom Out? There is a big shift when our view expands from the negotiating table —with the immediate parties focused on an agreement—...

Why Listen? There is often a long history of distrust and disconnection in intractable conflicts. In attempts to get to an agreement, it...